Shipment Policy
Effective Date: December 30, 2024
This Shipment Policy outlines the terms and conditions for shipping and delivery of products purchased on the Pinktopinn website, https://pinktopinn.com. By placing an order on our website, you agree to this policy.
1. Shipping Methods
We offer the following shipping methods:
Standard Shipping: Delivered via USPS, FedEx, or UPS.
Expedited Shipping: Offered for an additional fee; delivered within 2-3 business days.
International Shipping: Available to select countries (refer to section 3 below).
2. Shipping Costs
Shipping costs vary depending on your order total, destination, and chosen shipping method. Shipping costs will be calculated at checkout before you complete your purchase.
You are responsible for all shipping costs associated with your order unless specified otherwise.
3. Shipping Destinations
We ship to addresses within the United States and to a select list of international destinations. During checkout, you will be prompted to choose your destination. If your country is not listed, we do not currently ship to your location.
4. Processing Time
Orders are typically processed within 1-3 business days.
Custom or personalized orders may have longer processing times, and you will be notified about the specific timeline at the time of order confirmation.
Orders placed on weekends or holidays will be processed the next business day.
5. Delivery Time
Standard Shipping: Estimated delivery within 3-7 business days after processing.
Expedited Shipping: Estimated delivery within 2-3 business days after processing.
International Shipping: Delivery times vary based on destination and customs clearance. International orders may take 7-21 business days for delivery after processing.
6. Delivery Issues
Delays: Estimated delivery times are not guaranteed. Delays may occur due to carrier issues, weather conditions, holidays, or unforeseen circumstances. We will do our best to communicate with you if there are any significant delays.
Lost Packages: If your package has not arrived within the estimated delivery time, please contact us. We will work with the carrier to locate your package. If the package is deemed lost, we will arrange a replacement or refund.
Incorrect Addresses: It is your responsibility to provide a correct and complete shipping address. We are not responsible for orders shipped to incorrect or incomplete addresses provided by you. If your package is returned to us due to an incorrect address, you will be responsible for any reshipping costs.
7. International Shipping
Customs and Duties: You are responsible for all customs duties, taxes, and fees associated with international shipping. These costs are not included in your purchase or shipping fees and may be billed directly by your country’s customs agency.
Import Restrictions: It is your responsibility to ensure that the products you order comply with your country’s import regulations. We are not responsible for packages that are held, confiscated, or destroyed by customs.
Tracking: International tracking availability varies based on the carrier and destination.
8. Order Tracking
Once your order has been shipped, you will receive a shipping confirmation email that includes tracking information.
9. Shipping Address Changes
We are unable to change your shipping address once your order has been shipped.
10. Shipping Insurance
Shipping insurance is not automatically included. If you would like to purchase shipping insurance, please contact us for a quote and to add this to your order.
11. Changes to This Policy
We may update this Shipment Policy from time to time. We will notify you of any changes by posting the updated policy on our website. Your continued use of our website after the changes have been posted indicates your consent to the updated policy.
12. Contact Us
If you have any questions or concerns regarding our Shipment Policy, please contact us:
Email: info@pinktopinn.com
Phone: 864-342-1460
Address: 2298 Deer Haven Drive, Spartanburg, South Carolina, United States