Refund and Returns Policy
Effective Date: December 30, 2024
At Pinktopinn, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, you may return it in accordance with the terms outlined below.
1. Eligibility for Returns
Timeframe: You may return an item within 30 days of the original purchase date.
Condition: Items must be returned in their original condition, unused, and in their original packaging. Any items that are damaged, used, or not in their original packaging will not be eligible for a refund.
Exceptions: Custom or personalized orders are non-refundable, unless there is a defect in the product upon arrival.
2. How to Initiate a Return
Contact Us: Please contact our customer support team at info@pinktopinn.com or by calling 864-342-1460 to initiate a return request.
Provide Information: Include your order number, the item(s) you wish to return, and the reason for your return.
Return Authorization: We will provide you with a return authorization number and instructions on how to ship the item back to us.
Shipping: You are responsible for the return shipping costs unless the return is due to a defect or error on our part.
3. Refund Process
Inspection: Upon receiving your return, we will inspect the item to ensure it meets the return criteria.
Refund: If your return is approved, we will issue a refund to your original payment method within 7-10 business days.
Partial Refunds: In some cases, a partial refund may be issued if the returned item does not meet all the conditions.
Shipping Costs: Original shipping costs are non-refundable unless the return is due to a defect or error on our part.
4. Exchanges
If you would like to exchange an item for a different product or size, please follow the return process outlined above and place a new order for the desired item.
5. Damaged or Defective Items
If you receive a damaged or defective item, please contact us within 7 days of delivery with photos of the damage. We will arrange a replacement or refund as quickly as possible.
6. Non-Returnable Items
The following items are non-returnable:
Custom or personalized orders (unless defective).
Items that are not in their original condition or packaging.
Items returned after the 30-day return window.
7. Contact Us
If you have any questions or concerns regarding our Refund and Returns Policy, please contact us:
Email: info@pinktopinn.com
Phone: 864-342-1460
Address: 2298 Deer Haven Drive, Spartanburg, South Carolina, United States